With Rafiki, the goal is to improve the user experience for UN Partner Portal members by automating as much of the support process as possible, providing answers in real time. The Zendesk support was previously handled by a human support team.
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Rafiki is an answer bot that’s able to resolve questions and help solve issues related to onboarding, viewing and selecting partnership opportunities, such as how to register or how to apply for opportunities.
It was developed by UNICC’s Application Delivery team to help users of the platform find answers to their most common questions. The UN Partner Portal’s Helpdesk, called Zendesk, has a new helper named Rafiki, which means ‘friend’ in Swahili. Mariana Isasi, Head of the UNFPA Argentine Office That is to say, that they have the power and the capacity to decide about their bodies and their future, without violence or coercion. And on this path, we continue to work with a strong focus on the territories where the largest gaps exist, so that women, young people and adolescents can make free and informed decisions and thus exercise their bodily autonomy.
We are convinced that sensitized communities and people can transform realities. UNFPA Argentina, together with the government of Salta and the Argentine Red Cross and of the Spotlight Initiative, provided awareness-raising workshops focused on the promotion of sexual and reproductive rights, and the prevention of gender-based violence. Part of the UNFPA office team made a trip to the province to continue strengthening these initiatives. In the Salta Province of Argentina, UNFPA Argentina supports different projects to promote sexual and reproductive rights and the prevention of gender violence.
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